【Service Announcement】UK Parcel Forwarding Service Temporarily Suspended

To maintain our service quality, we are sorry to inform you that the UK parcel forwarding service is temporarily suspended starting today to 31 Jul 2020.

If you are about to make order(s) on UK stores and ship with us, please consider buying it later. If your item(s) is/are already on its way, your item(s) will still be processed, however, please expect a delay in your shipment(s).

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【Service Announcement】Relocation of Thai Warehouse

Our Thai warehouse has been officially opened and in operation from today. All parcels addressed to the previous location of our warehouse in Latkrabang will be delivered to the new location. To avoid any delivery delay or parcel loss, please update your Thai shipping address on shopping sites you used as soon as possible. The last day of receiving parcels of our previous warehouse will be on June 30th, 2020.

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【Service Announcement】Warehouse Arrangement During Labor Day

In response to the upcoming Labor Day, Buyandship’s warehouse locations will have the following special arrangements. Please confirm the working days and opening hours of each warehouse before purchasing a product. The delivery date will be adjusted according to the holiday and during the rest days, some respective warehouse will not receive, send, or update the status of the shipments. Please be guided accordingly.

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【Service Announcement】US Warehouse Bans Protective Equipment Export

From now on, our US warehouse will not export any protective equipment, including face masks, respirator filters/cartridges, medical gloves and gowns, etc. Please do NOT purchase and send the prohibited items. If you have already placed an order of the above-mentioned goods in the US, please contact with your seller immediately for the cancellation of orders, parcel return services or refund.

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Attention to the New Delivery Option on Amazon Japan

Due to the spread of coronavirus in Japan, Amazon Japan has added a new delivery option for some regions including the Noda city of Chiba Prefecture where our Japan warehouse is located at. This new option allows a delivery without signature of the receiver which might increase the risk of lost parcels. Hence, please pay attention to the following steps while shopping on Amazon Japan. Before making payment, please make sure that you have chosen a correct delivery option which helps your goods arrive at our Japan warehouse safely and be signed successfully.

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【Service Announcement】Korea Warehouse: Items Reject List Updated

Starting from today, Korea warehouse refuses to receive parcels sold in supermarkets, such as Homeplus and emart, with neither a tracking number nor box packaging. In addition to the above-mentioned types of parcel, our Korea warehouse ONLY receives and signs parcels delivered by courier and rejects any parcels sent by other delivery methods, such as delivering parcels by your friend, family member or in person. Please note that the tracking number on parcels should be provided by your courier. Thank you for your time and attention.

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Important Message from the Buyandship Team

After a wave of coronavirus-fueled panic buying, the operations of Buyandship’s overseas warehouses have now returned to normal (except for the UK and China warehouses, please refer to the latest announcement). However, due to the drastic reduction in the number of flights globally, most of the shipments are still being delayed. Thank you for your understanding and cooperation.

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【Service Announcement】Australia Warehouse Bans Export of Protective Equipment

The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

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UK Warehouse Latest Update (Updated on April 14)

Latest updates on April 14 The UK warehouse and parcel forwarding service will resume operations from April 15th, However, please expect delays on shipments due to the reduction of flights. Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days. UK warehouse will maintain services of parcel receiving and checking-in for today and tomorrow. The cut-off date for sending out parcels from our UK warehouse is on March 31st. Starting from this Wednesday (April 1st), UK warehouse will be closed for 14 days, which means daily operation will be suspended, including parcels receiving, checking-in and sending out. Please stop using the UK warehouse for your transshipment. If you have any order on UK websites recently, we advise you to cancel the order(s), or contact the seller to postpone the date of delivery. Nevertheless,..

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