【Service Announcement】Korea Warehouse: Items Reject List Updated

Starting from today, Korea warehouse refuses to receive parcels sold in supermarkets, such as Homeplus and emart, with neither a tracking number nor box packaging. In addition to the above-mentioned types of parcel, our Korea warehouse ONLY receives and signs parcels delivered by courier and rejects any parcels sent by other delivery methods, such as delivering parcels by your friend, family member or in person. Please note that the tracking number on parcels should be provided by your courier. Thank you for your time and attention.

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Important Message from the Buyandship Team

After a wave of coronavirus-fueled panic buying, the operations of Buyandship’s overseas warehouses have now returned to normal (except for the UK and China warehouses, please refer to the latest announcement). However, due to the drastic reduction in the number of flights globally, most of the shipments are still being delayed. Thank you for your understanding and cooperation.

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【Service Announcement】Australia Warehouse Bans Export of Protective Equipment

The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

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UK Warehouse Latest Update (Updated on April 14)

Latest updates on April 14 The UK warehouse and parcel forwarding service will resume operations from April 15th, However, please expect delays on shipments due to the reduction of flights. Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days. UK warehouse will maintain services of parcel receiving and checking-in for today and tomorrow. The cut-off date for sending out parcels from our UK warehouse is on March 31st. Starting from this Wednesday (April 1st), UK warehouse will be closed for 14 days, which means daily operation will be suspended, including parcels receiving, checking-in and sending out. Please stop using the UK warehouse for your transshipment. If you have any order on UK websites recently, we advise you to cancel the order(s), or contact the seller to postpone the date of delivery. Nevertheless,..

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【Service Announcement】Warehouses Service Status (Updated on March 29th)

The latest status of warehouses are as follows. Japan Our warehouse is operating as usual. Due to the great reduction of flights, please expect delays on all shipments, especially for those shipments containing food and liquid. The checking-in and checking out for these kinds of shipments will be longer than usual. Hence, we strongly advise members to not purchase any items containing liquids and food at this time. US Our warehouse is operating as usual. The recent restriction in Oregon does not affect the logistic service. However, please expect delays on shipments due to the reduction of flights. UK (Updated on March 29th) Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days, starting from next Monday (March 30th). From now on, UK warehouse will temporarily suspend its daily operation, including receiving, checking-in..

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(Updated on 16 Mar) Overseas Warehouse Updates

Overseas Warehouse Updates 🇯🇵 Japan: At present, the Japan warehouse has resumed normal operations. However, due to the drastic reduction of flights going out of Japan, so the time for shipments from Japan to Hong Kong warehouse is still expected to be longer than usual. 🇺🇸 United State: Shipments that were sent through various locations in the US earlier have all been sent back to Hong Kong. However, due to the overflow of shipments, the Hong Kong warehouse is working around the clock to process the backlog of shipment check-ins. Although the US warehouse is now back to normal, due to the problems ongoing in the US, there is an expected delay for shipments going in and out. In early February, tens of shipments sent to our warehouse were received as a general BNS signature. However, we noticed that some shipments that were supposed to have been received were sent..

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Korea Warehouse Shipping Info Update

In order to ensure that your goods is accurately delivered to our Korea warehouse and optimize the parcel processing service, we are updating the telephone number and the recipient name format of Korea warehouse. To prevent delays for your future parcels, we strongly advise you to change your Korean shipping info now.

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Announcement: Buyandship China Warehouse Will Reject Shipments from 29 February

Dear Buyandship Users, As the epidemic situation of coronavirus in China is still serious, to prevent the risk that virus may spread through the shipment and packaging, Buyandship China warehouse will refuse to receive any parcel from 29 February, 2020, and stop delivering the shipments to Hong Kong until further notice. From now on, please avoid shopping on Chinese websites and shipping to Buyandship’s Dongguan warehouse in China. If you have any purchased items, we strongly recommend you cancel your order or choose other shipping methods when feasible. If there is any further news about China’s transshipment service, we will announce it as soon as possible. Thank you for your understanding and support. Sincerely, Buyandship

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