Please check our delivery procedure, shipment calculation and frequent asked questions for related information.
General Enquiry
For question or enquiry relating to the delivery procedure:
- Instance online help, online customer service at the lower right corner of the webpage
- Message us at our Facebook Page
- Email to ae-support@buynship.com
- Monday to Friday 10:00am – 7:30pm / Saturday 10:00am – 5:00pm
Account or Invoice Enquiry
Please contact our online customer service for enquiries regarding to account management, package status and shipment charge, we will reply you via email as soon as possible.
All enquiry will be saved as record to ensure that we can follow up more efficiently. In order to protect the privacy of you, please do not post your enquiries regarding the account management or invoice on our Facebook page.
Urgent Enquiry
Please call us if it is urgent. (Please contact us through email or Facebook page if it is not the opening hours of Buyandship Facebook Page）
Tel: +852 3905-1118
Opening hours: Monday to Friday, 10am -7pm