Shipping & Returns Protection

Flexible plans. Global coverage. Reliable support. Enjoy your global shopping without worries
icon delivery_v3
Parcel Forwarding
icon community_v3
Global Shopping
Purchase Protection
Covers all purchases made through Buy&Ship, including Buyforyou service and Express Checkout orders
Free
7-day free returns
Full coverage for lost items: includes parcel value and service fees
Up to 100% compensation for damaged items

Plan Comparison

info-icon
Each parcel, associated with a unique tracking number, is considered independently

Purchase Protection

Free

Return

Free return
Region of protection
USA, UK, Canada, Australia and Japan
*Based on stores that offer return services
Return submission deadline
Within 90 days of receiving the parcel

Lost

Partial loss of goods
Up to US$52,000
Entire parcel lost
Up to US$52,000
Claim submission deadline
Within 3 days of receiving the parcel

Damaged

Compensation per parcel
30% of the delivery fee and up to US$100 for the value of the parcel.
Claim submission deadline
Within 3 days of receiving the parcel

Compensation payments

Shipping fee
Refunded in Buy&Ship credits
Parcel Value
Settled in HKD based on the exchange rate

#所有保障將於轉運單完成後生效 頁面資料僅供參考，有關全部及詳細保單條款請參閱T&C文件。如有任何爭議，Buy&Ship 保留最終決定權

Apply in 4 Easy Steps

1

Collecting parcel

Take photos of your parcel and damaged items before opening the package completely.
2

Contact us within 7 days

Message our support team through live chat and share your order details with photos.
3

Request Received

Our team will carefully review your case and get back to you within 7 working days.
4

Approved

Once approved, we'll send your refund confirmation and instructions via email.

Excluded from Coverage

excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/vase.ZGnS2l6g.svg

二手、違規或易碎的貨件

  • close-icon二手或非全新商品
  • close-icon假貨或仿冒品
  • close-icon易碎、沒有合適保護及容易破損之物品
  • close-icon危險品、含液體貨件、禁運物品
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/thundercloud.ByarnMhZ.svg

未能預見/第三方因素

  • close-icon自然災害或氣候造成的遺失或破損
  • close-icon任何國家臨時實施的禁運措施或制裁限制
  • close-icon由於清關時效而導致的過保質期、過免費退貨期等不可抗力因素
  • close-icon貨件送到我方倉庫前，已存在品質不良或數量短差
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/forbid_package.BT8cL0Y7.svg

其他

  • close-icon原封包裝完好的貨件或貨品完好
  • close-icon非紙箱或木箱包裝、非密封包裝貨件等
  • close-icon海外收件地址填寫錯誤
  • close-icon因寄件人的錯失而丟失的貨件
  • close-icon貨件到達海外倉庫 30 天內沒人認領
以上只列出最常見因素，更多資訊請參閱T&C文件

Shopping Frequently Asked Questions

What is the coverage for lost or damaged parcels?

  1. Right before you finish your declaration, you'll see the "Upgrade protection" add-on option during the process
  2. Select the checkbox for the upgrade and complete your declaration*
  3. You've now got the BuyAShip Plus upgrade and you can enjoy full coverage!

*The upgrade cannot be purchased after completing your payment for the activity.

Ready to begin your overseas shopping journey?

Get started with Buy&Ship today